Refund policy

Returns, Replacements & Refund Policy

We want you to love every piece you bring into your home from Aurum Casa. If an item is received damaged, defective, or does not meet our quality standards, we are here to make it right promptly.

1. 7-Day Hassle-Free Returns & Replacements

We offer a 7-day return or replacement window starting from the date of package delivery. To be eligible for a return or exchange:

  • The item must be unused, in the original condition, and in its original packaging with all tags and accessories intact.
  • Report damaged, defective, or missing items within 48 hours of delivery to expedite courier insurance verification.

2. How to Initiate a Return

  1. Email our concierge support team at care@aurumcasa.com with your Order ID, reason for return, and clear photos or videos of the issue.
  2. Our team will review your request within 24 hours and arrange a prepaid doorstep reverse pickup via our logistics partners.

3. Replacements

Once the returned package is collected or inspected, we will promptly dispatch a brand-new replacement at no additional charge to you.

4. Refunds

If you prefer a refund rather than a replacement:

  • Prepaid Orders (Cards, UPI, Net Banking): The refund will be processed back to the original source within 5 to 7 business days of return receipt.
  • Cash on Delivery (COD) Orders: Refunds are credited via bank transfer (NEFT/IMPS) or store credit within 48 hours of receiving your bank account details.