We Are Here to Assist Your Home
Have a question about an order, need styling advice for your space, or want assistance with a doorstep return? Our domestic concierge team is ready to help.
Concierge Support
Reach out directly to our concierge team. We respond to all domestic messages within 24 business hours.
How May We Assist?
Please share your details and message below. Our care specialists will get back to you promptly.
Frequently Asked Questions
How fast is domestic order dispatch?
Orders are processed and dispatched from our facilities within 24 to 48 business hours. Deliveries arrive within 3 to 5 business days across metro cities and 5 to 7 days nationwide.
How does the 7-day doorstep return work?
If an item doesn't meet your expectations or arrives damaged, email careaurumcasa@gmail.com within 7 days. We coordinate convenient doorstep courier pickup with zero return fees.
Are kitchen and food prep tools certified safe?
Yes. All culinary choppers and dining accessories are engineered with 100% food-grade, BPA-free polymers and surgical-grade 304 stainless steel blades for lasting safety.